Refund policy

Return & Refund Policy

At BigSalePoints, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may contact us to request a return or replacement.

1. Return Eligibility

A product may be eligible for return if:

You received a damaged or defective product.
You received a different product from what you ordered.
The product is unused and in its original condition and packaging.
You contact us within 7 days of receiving your order.

2. Non-Returnable Items

We generally do not accept returns for:

Products that have been used, damaged, or altered by the customer.
Products without their original packaging or accessories.
Items damaged due to improper use or handling.
Change-of-mind returns, unless specifically approved by BigSalePoints.

3. How to Request a Return

To request a return or replacement, contact our customer support within 7 days of delivery.

Please provide:

Your order number
Your name and contact number
A brief description of the issue
Clear photos or a short video showing the product and the problem

Our team will review your request and let you know whether it qualifies for a return or replacement.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

After verification, we may offer:

A replacement product, or
A refund, depending on the situation and product availability.

5. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly delivered, BigSalePoints may arrange or cover the applicable return shipping cost.

For other return requests, return shipping may be the customer's responsibility.

6. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refund processing time may vary depending on the payment method and circumstances of the order.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

7. Order Cancellation

If you want to cancel your order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.