Shipping policy

Shipping Policy

At BigSalePoints, we aim to deliver your orders safely and on time across Pakistan.

1. Delivery Coverage

We currently offer delivery across Pakistan, including major cities and many remote areas.

Delivery availability may vary depending on the courier service and delivery location.

2. Order Processing

Orders are normally processed within 1–2 business days after confirmation.

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

Estimated delivery time is:

Major Cities: 2–5 business days
Other Areas: 3–7 business days
Remote Areas: Delivery may take additional time depending on the courier service.

Please note that delivery times are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges may vary depending on the product, order value, and delivery location.

Any applicable delivery charges will be displayed during the checkout process or communicated to you before order confirmation.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

You can also contact our customer support team for order status updates.

6. Incorrect Address or Contact Information

Please make sure that your delivery address and contact number are correct when placing your order.

BigSalePoints is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, unreachable, or refuses to receive the order, additional delivery attempts or charges may apply.

For Cash on Delivery orders, repeated refused or failed deliveries may affect future order eligibility.

8. Delayed or Lost Orders

Although we work with reliable courier partners, unexpected delays can sometimes occur.

If your order appears to be significantly delayed or lost during transit, please contact our customer support team so we can assist you.

9. Damaged Package

If your package appears damaged at the time of delivery, please contact BigSalePoints as soon as possible and provide clear photos or a video of the package and product.

This will help us investigate the issue and provide an appropriate solution.